Shipping & Return Policy
Returns
Not in love? We'll happily accept returns on items within 25 days of purchase for refund or store credit, provided that your item is unused and still has its original tags attached. You will be responsible for return shipping and a 20% re-stocking fee will apply. Heavier and larger items that require a bulk ship charge may require additional shipping and handling fees subtracted from the refund. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage that has not been reported. Start a return here.
Received damaged or the wrong item?
If you receive a damaged item or wrong item you must notify us with 24 hours of delivery at info@thecuriouspoppy.com. Please provide us with your order number and photos of any damage so we can help you.
When will I receive my refund?
Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.
Please note: Your refund will only reflect the amount you paid after any promotions or discounts.
US Shipping
Once an order has been placed, it will be shipped within 2-3 business days. Below are shipping estimates, the dates shown at checkout will be the most accurate. We are not responsible for packages lost by carrier, however, we will do our best to help you track down any missing packages.
| SHIPPING METHOD | SHIPPING TIME | SHIPPING FEE |
|---|---|---|
| Economy 0lb–0.93lb | 5 to 8 business days | $4.42 USD |
| Economy | 5 to 8 business days | Free for orders of $100+ |
| Standard | 3 to 4 business days | $11.97 - $21.76 USD |